Attn: Plus People
Potcast: Podcast 31 Comments
As many of you know, I had to switch the subscription management software I use for Plus because it became incompatible with the latest version of WordPress. The transition wasn’t 100% smooth but I thought we had the kinks worked out.
Unfortunately, the developer I hired to make the transition accidentally reset everyone’s access cycle to the day of the switch. (Feb 12th) I didn’t realize I was sitting on a 30 day ticking time bomb until I woke up on March 12th to MANY emails about Plus access issues. It took me a while to even figure out exactly what happened, and how it fix it manually.
Now that I know, I’m going through every account 1 by 1 and copying in the correct data from everyone’s payment profile. Payments have been unaffected, it’s only this alignment between payment cycles and access cycles. It’s probably going to take me at least the rest of the day, but everyone’s access issues should be fixed by morning and then I can get to what we all really want, and roll out a new show! I apologize for the trouble, thanks for sticking with me!